• Software Implementation
  • Servers and Desktop Support
  • Database Administration
  • IT Skill Training
  • Microsoft Office365 Administration



2015-Present -MSc. Information Technology (Awaiting Result- Course work completed) -­ National Open University of Nigeria
2006-2007 -Chartered Manager (Graduate Membership) --Nigerian Institute of Management (NIM)
2001-2005 -BSc. Computer Science ---Imo State University Owerri , Imo State.
(Project: Electronic Billing system for Telecom Services---VB 6.0)
1991-1997 -SSCE ---Mbaise Secondary School, Aboh Mbaise
1986-1990 -Primary Education-----Community School Ogbor Nguru, Aboh Mbaise

Certifications: -ITIL V3 Foundation certified (2013)
-Database Foundation --Coursera (University of Colorado Systems)
-MCSA ---- (IN View)

Work Experience

March 2017- Present Head IT Operations/ Administration (Chicason Group of Companies Nig Ltd)
• Microsoft Office 365 and Azure Administrator: Add users, Groups, manage accounts and configuration of E-mails in Microsoft Outlook, skype for business, OneDrive and SharePoint administration.
• Diagnoses problems identified by users of IT resources and provide first level support.
• Resolves operational issues or escalates to appropriate support units (in-house or vendor).
• Predicts further potential problems that may arise from the same underlying cause and provides solutions to forestall a reoccurrence.
• Keeps a log of user complaints.
• Monitors functioning of equipment to ensure systems operate in conformance with specifications.
• Performs regular backup and recovery activities based on defined procedure.
• Analyses information to determine, plan and recommend layout and installation of new computers and peripheral equipment (or modification of existing system) for effective use of allotted space.
• Prepares Progress Report at regular intervals and facilitate project review meeting with project sponsor to discuss project achievements, issues, challenges and solutions.
• Manages stakeholders engagement and communications before, during and after the project
• Participates in installation of new hardware and software in the Group.
• Implements disaster recovery procedures and business continuity plan.
• Coordinates the activities of the IT Operations Management Unit.
• Assists in the development of IT strategy, plans, policies and procedures in line with corporate and business strategy.
• Implements IT strategy, plans, policies and procedures.
• Establishes project milestones, project tools and aids and communication channels for the project.
• Documents and manages the project plan from initiation, execution through to completion and handover of project deliverables.
• Negotiates contracts and manages relationships with IT vendors and subcontractors according to approved contracts and service level agreements.
• Creates and communicates a clear, concise and convincing business case to IT and non-IT audience before embarking on any IT project.
• Anticipates risks that could occur on the project and develops appropriate controls to mitigate them.
January 2012 – March 2017 System Administrator - Applications/ Infrastructure [Team Lead]
Chicason Group of Companies Nig. Ltd
 ERP Implementations and Support.
 Website design and Administration: Corporate Website Content Admin- (HTML and
 Microsoft Office 365 Administrator: Add users, Groups, manage accounts and configuration of E-mails in Microsoft Outlook, skype for business, OneDrive and SharePoint administration.
 Database Administration: Create Tables, Database backups /Restore, Access Right management.
 Windows Server Administration: Installations of Windows Servers and configuration of Server Roles on the servers.
 Active Directory Administrator: Configure Group policies, DNS, DHCP, Manage users and computers on the network.
 Installations and management of Desktops and Laptops. (Windows7, Windows 8, and Windows10) .
 Local Area Network (LAN) and WAN supports. Network troubleshooting and network monitoring.
 Help desk support (Attends to User’s general System Needs) -Coordinating in-house training in alignment with the Business requirements.
 Software License Manager: Manage Volume licenses.
 Database Administration (SQL Server 2012 and 2008): SQL Queries scripting and execution, Report Design, Database creations, Add Tables to Databases, Assign Users Access Rights to Database, Creating Users and User Groups etc.
 Backup Manager: Taking Database backups /Restoration on Applications.
 Managing User files backup for business continuity planning (Disaster recovery Administration)
 IT Infrastructure Support/Change Administrator: Inventory management, Patch administration and upgrades in line with IT and Business Policies.
 Trainer: Handling of End Users /staff training on the use of Application Packages and IT infrastructure.
 Writing of In-house Application user's manuals and SOPs.
 Network Security Administration: Access rules/ Access controls for Internet Users with Cyberoam and Kaspersky Antivirus administrative console.
March 2008 - January 2012 Junior System Administrator - A-Z Petroleum Products Ltd (A Subsidiary of Chicason Group of Companies Nig. Ltd)
• Desktop Support: Desktop systems Installations and Maintenance, Server Role configurations and shared Services configurations.
• Active Directory Server Administrator for the subsidiary. Systems Hardware and Software Change Manager.
• End User Support Administrator -Enterprise Application support (Resource person for the Support of Business Applications)
• Supervises all IT Projects in A-Z Petroleum and makes sure Projects are delivered within timelines. -system security Administrator including (antivirus and system update management) -End User Trainer -consultant......
• Database Administrator (SQL server administration, Backup scheduling/Database restorations, Database Replication Administrator) –Enterprise Administrator....etc.

Sept.2006- Aug. 2007 Protocol Officer /IT Support at The Governor’s Office
(Governor of Akwa Ibom State) …. NYSC
• IT Support: Responsible for Computer System Maintenance and Making sure that all communication gadgets were in good working condition during Exco meetings.
• Designing Tags for Seat Reservations during Events and making sure that there is orderliness in the seating arrangements
• Setting up Projectors for presentations during Exco meetings and giving supports when needed.

September 2004 - February 2005 IT Support Trainee at GlaxoSmithKline Nig. Plc
• Installation and administration of Windows Client Systems (Desktops and Laptops)
• Installation and configuration of Internet and E-mail Services.( lotus Note)
• Network troubleshooting
• Installation and Configuration of Cognos Impromptu for easy reporting.
• Database backup scheduling and backup Tapes management (changing of backup tapes and labeling tapes).
• Networking of computers in the board room for trainings and Help desk support services.


 Information Technology, Information Security, Governance, Management Training,
 Music, Reading, Researching, ITIL and Gymnastics

  • Last online May 29, 2017 12:05 pm
  • Nigeria